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Business Process Automation Thriving In The Post-COVID Era

 

Business Process Automation Thriving In The Post-COVID Era

Recent research has displayed how business leaders are settling in COVID-19, how they are ensuring their business continuity in the future, and the value of automation technology to confirm they gratify the expectations of customers.

As per the survey outcomes, 92% of business leaders agree that to flourish and survive, organizations need to ensure digital channels and business process consulting services in the workplace. Across countries and industries, it is apparent that process automation and digitization are viewed as crucial to long-run organizational success. However, it is equally clear that meeting the urged end state is no convenient task. 86% of businesses say they confront one or more core barriers to process automation. The difficulty of process automation is the top obstacle. However, also limited budgets are a common roadblock.

The effect of COVID-19

The COVID-19 crisis has shaken most businesses to their core- pushing a complete departure from the 'status quo'. Ventures are making the development of new, automated processes along with business automation consulting a priority for addressing the COVID-19 realities, but only 7% are prepared to manage the breadth of issues COVID-19 brings. Besides, the survey found that:

  • 80% of businesses are experiencing new obstacles regarding COVID-19

  • 59% are having challenges managing operational proficiencies in a distributed atmosphere and ensuring remote employees

  • 60% should develop new processes to gratify COVID realities.

The disconnect between C-suite and directs

C-level executives and their teams have consent on the top COVID-driven priorities but disagree in several cases about how prepared organizations are to address new process requirements. For instance, 53% of C-level execs consider their organizations are much assembled for outbreak response planning versus only 40% of lower-level leaders. A similar disconnect is observed for many other COVID requirements, like safety equipment and resource tracking, visitor screening as well as employee self-screening.

Adoption of automation

Various companies are still in the very early phases of process automation and still heavily dependent on manual processes. More or less, only 51% of business processes are automated. Businesses, however, are anticipating significantly improve the number of processes that are automated or digitized over the next 12 months.

Automation is key to customer satisfaction

36% of organizations across regions are having complexity in addressing customer satisfaction goals. nearly 92% of companies acknowledge that proficient use of a business process consulting firm, process automation, and digital transformation is key to gratifying this element of their business.

If still some queries related to business process automation, are poking in your mind, feel free to get in touch with BizzmanWeb. Being a business process consulting company, we will help you to the core.

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